Our premium support package includes the following:

• unlimited access to the Multi MIMSY 2000 Help Desk Monday through Friday during the hours of 9 AM - 5:00 PM CST for US customers, excluding holidays
  
  
• free bug fixes and enhancements
  
  
• discounted rates for end-user advanced training
  
  
• direct troubleshooting of your system via call-in -- available only to users who have PC Anywhere and a 56k data modem or higher
  
  
• unlimited access to Multi MIMSY 2000 Support on the Willoughby Web Site (available only to users with Web access), www.willo.com.
  
  
• free upgrades to Multi MIMSY running on the same version of Oracle on which your system was originally installed (i.e., Oracle 8i).
  
  
• membership in the Willoughby Users Group (WUG)
  
  
• membership in the Willoughby Users Group List Server (WUGLS)
  
  
• free consultation relating to complex data issues
  
  
• monthly Multi MIMSY 2000 newsletter

SUPPORT FEES
Software support fees are 20% of the then-current list price of the level of software you have licensed. List prices are set in January of each year and may increase or decrease from those in effect at the time of your original purchase. Your annual support fees, therefore, may increase or decrease from year to year.