Our support package includes the following:

• Unlimited access to the MIMSY XG Help Desk Monday through Friday during the hours of 9 AM - 5 PM GMT for customers in the UK and 9 AM - 5 PM CST in North America, excluding holidays.
  
  
• E-mail support 24 hours a day.
  
  
• Assistance with report writing (for Crystal Reports and ReportSmith).
  
  
• Free support for all standard MIMSY XG add-on utilities and uploads.
  
  
• Discounted rates for end-user advanced training.
  
  
• Direct troubleshooting of your system via remote access.
  
  
• Unlimited access to MIMSY XG Support on the Willoughby Web Site (available only to users with Web access), www.willo.com.
  
  
• Free upgrades to MIMSY XG running on the same version of Oracle on which your system was originally installed.
  
  
• Membership in the Willoughby Users Group (WUG) and membership in the Willoughby Users Group List Server (WUGLS).
  
  
• Monthly MIMSY XG newsletter.
  
  
• Quarterly MIMSY XG tutorials.

SUPPORT FEES

Software support fees are 20% of the then-current list price of the level of software you have licensed. List prices are set in January of each year and may increase or decrease from those in effect at the time of your original purchase. Your annual support fees, therefore, may increase or decrease from year to year.